If you haven’t considered moving to the cloud for your business communications needs, now’s the time. Forbes predicts that by 2020, 83 percent of enterprise workloads will be managed by cloud technology.
Cloud communications services offer many strategic, financial and technical benefits. So why should you use cloud communications for your business and what should you look for in a Cloud Service Provider? Let’s take a look at the following key questions you need to take into consideration when choosing a Cloud Service Provider:
- How long has the service provider been in the market, and what is their reputation?
- Where are the servers located? Do they comply with the relevant regulations?
- Will individual development be needed to implement the cloud PBX?
- What service level agreements does the service provider offer?
- Does the service require the purchase of dedicated hardware or software?
- Does the service support all required end devices, including mobile?
- What are the contract periods? Is it possible to switch quickly when necessary?
- Can extensions be added/removed quickly to scale?
- How are the charges accounted for? Will we only pay for what we actually use?
- Does the provider offer additional services to support expansion?
If you’re still looking for reasons to justify your decision to move to cloud services, you’ve come to the right place. Here are what we consider to be the most important reasons for using cloud communication services:
Make your workers more mobile
Without connectivity constraints, your people who are working remotely or on the move can be more productive, provide better customer service and collaborate with colleagues more efficiently.
Elevate your customers’ experiences
Customer service expectations continue to rise, making professional and effective communications an essential customer attraction and retention tool. Now you can be sure of delivering across multiple channels.
Enable better teamwork
Big or small or anywhere in between, your teams can always stay in touch seamlessly, no matter where each individual happens to be. Real-time collaboration has never been simpler.
Make your business future-proof
Smartphones, mobile apps and the cloud are replacing traditional business tools and you can be sure of staying ahead of the ever-evolving technology curve.
Interested in how your business can benefit from cloud services? Contact cloud specialists Exchange Communications today on 0800 008 7600 or visit www.exchangecommunications.co.uk
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