Always In Safe Hands
Technology has become such a vital part of our lives that we find it difficult to envisage life without our phones. We all know how important communicating with customers is to a business and how difficult it would be to operate without a reliable phone system.
When technology fails, it causes a number of headaches for businesses including downtime and disruption to productivity, delivery of customer service and loss of revenue. With all these potential risks, it’s important that you have a maintenance contract in place with a reputable telecoms company – who can resolve any issues quickly and correctly.
Exchange Communications maintain and support all types of phone systems including Avaya, Siemens, Unify, Nortel, Samsung, LG and Panasonic – this allows us to work with companies who have a wide range of systems in place, from old and obsolete to newer telephone systems.
All of our engineers are highly-experienced and fully accredited by Avaya – giving assurance that your telephone system is in safe hands.
The right type of maintenance
Choosing the right type of maintenance for your business telephone system can be a challenge, with most telecoms companies offering the same level of cover. It’s important to review the needs of your business with a reputable telecoms supplier, who can agree on the correct level of cover required to keep your business running as it should each and every day.
We recommend you contact your current supplier in the first instance to discuss your business needs. If you don’t have a supplier, contact Exchange Communications and we will discuss with you the following:
- Your individual business needs.
- Type of system you have in place.
- Any issues you are experiencing.
This will allow us to fully understand and build a maintenance package that meets all of your business needs.
How do I choose a reputable provider?
All reputable business telecoms providers, like Exchange Communications will offer you a range of telecom solutions tailored to your business needs. This includes providing telephone lines, competitive call rates, business broadband, leased lines, call rates, business broadband, leased lines, call services (divert, forward and voicemail etc), hardware (telephones and systems) as well as the latest innovative advances in telecom solutions.
For small businesses starting with as few as five users, Avaya IP Office easily scales to 3,000 users at a single site or in up to 150 locations and enables your mobile workforce to collaborate, and promote commerce any place, time, and device.
For larger businesses including call centres who are handling large volumes of calls and working across multiple departments, the Avaya multi-channel contact centre solution which will match customers with the most appropriate agent every time and supplies the context, both real-time and historical, to deliver a first-class customer experience. This Avaya product consistently delivers a unified, efficient, and highly personalised experience that builds your brand and customer loyalty.
Exchange Communications has built a renowned reputation in delivering tailored and first-class maintenance cover at highly competitive rates.
We are fully committed to continually delivering innovative business class connectivity solutions with the best in class service and support. This is why we have developed a trusted and long-term, close working partnerships with industry-leading global key partners including Avaya, BT Wholesale and Vodafone.
We are focused on fully understanding the needs of our clients, providing quality communications solutions and building long term partnerships.
Choosing us as your preferred maintenance contractor is choosing a contractor you can trust to deliver each and every time.
Contact Exchange Communications today to discuss your business telecoms needs on 0800 008 7600 or visitwww.exchangecommunications.co.uk
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