Are you based in Scotland?

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The conversation starts like this......

Potential Client - Are you based in Scotland?..........   

ME  - Yes, Banchory , Aberdeenshire.

Potential Client -  That's a relief.   I've spent days trying to get hold of a telephone company who can help us.

 

This week saw us take on our furthest South telecoms installation down in East Lothain. The client owns a large Country House that has been using the same telephone system for about 15 years. They had an issue and was told their system no longer supported and was now faulty.

Nice and easy you would think....

The existing supplier left the customer with a faulty system, they did not provide a clear pathway to a solution. Instead, they caused unneeded stress by being impossible to contact.

Following numerous calls to the supplier, then impossible to reach a new provider that was Scotland based and willing to come to site and survey their unique location we got the call.

Ticking the boxes, located in Scotland and willing to site survey, we cracked on and engaged with them to solve their problems.

There are many Small Hotels and Country Houses that will require multiple extention telephone systems that will need to start thinking about their long term telecoms solutions as many are using ISDN which WILL be switched off at some point.

For us, just because the call didn't sound straight forward or a simple basic office installation we handled the call as we always do. With professionalism.

We now have a Lord & Lady on our book of clients.

No matter who the client, what the requirements, always make sure you are professional and most importantly contactable.


#hostedsolutions #telecoms #localsupport #scotlandwide #bringbackhuman

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Comments

  • Wow Ian, how did they find you? Lucky that whatever you do online to be found work a treat. I totally agree with you that the customer is King and then there is that relationship we build with great communication. Well done and thanks for sharing.
  • Nice one Ian mate! Well done
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